Bet city Privacy Policy – Malaysia User Data Protection

Welcome to the official Privacy Policy of bet city. This document explains how Bet City (betcity.ws) collects, uses, discloses, transfers, and protects your personal information when you use our platform.

Bet City operates in compliance with the Personal Data Protection Act 2010 (PDPA) Malaysia. As a responsible data controller, we take a transparent and proactive approach to all matters relating to user privacy. We believe every player deserves to know exactly what happens to their data.

By registering for or continuing to use the platform bet city, you give your consent to the collection and use of personal data as described in this privacy policy. If you do not agree, please discontinue use of the platform and contact us to request account deletion.

Bet City collects various types of data depending on how you interact with our platform. Here are the main categories of data we process:

Your personal data is collected through several different methods when you interact with the platform bet city:

• Directly from you – during account registration, profile updates, withdrawal requests, or when contacting our support team.
• Automatically – collected via cookies, tracking pixels, and similar technologies when you browse the bet city platform, play games, or access your account.
• From payment providers – transaction verification details from Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX Maybank2u, CIMB Clicks, and other payment providers used for deposits and withdrawals.
• From authorised third parties – identity verification or KYC (Know Your Customer) agencies to meet Malaysian legal compliance requirements.

Bet City uses your personal data only for legitimate and necessary purposes. Here are the key reasons we process your data:

• Account management – creating, verifying, and maintaining your bet city account, including KYC and age verification processes.
• Transaction processing – processing deposits and withdrawals in Malaysian Ringgit (RM) via your chosen Malaysian payment method.
• Service delivery – giving you access to all games on bet city, including slots, Live Casino, Malaysia Super League & EPL Sports Betting, badminton, e-sports, and progressive jackpots.
• Customer support – addressing enquiries, resolving complaints, and providing the technical support you need.
• Legal compliance – fulfils obligations relating to AML (Anti-Money Laundering), KYC, and statutory reporting requirements.
• Platform security – detects and prevents fraud, system abuse, and unlawful activity on the Bet City platform.
• Platform improvements – analyses anonymised usage patterns to improve the user experience and platform features.
• Marketing communications – sending promotional information, VIP Rewards offers, and important updates – only if you have consented to receive them.

Bet City does not sell, rent, or trade your personal data. However, in certain limited situations, we may need to share your data with the following parties:

• Payment providers – Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and banks operating under the FPX network to process your financial transactions.
• Technology providers – gaming software companies and technical infrastructure providers required to operate the bet city platform, all bound by strict confidentiality agreements.
• Identity verification agency – an independent body that helps verify user identities for KYC compliance and fraud prevention purposes.
• Statutory authorities – when required by Malaysian law, court order, or a legitimate enforcement agency such as Bank Negara Malaysia or the Malaysian Anti-Corruption Commission (MACC).

Bet City invests seriously in security infrastructure to ensure your personal data remains protected at all times. The following are the layers of protection we have in place:

• 256-bit SSL/TLS Encryption – all data transmitted between your device and Bet City's servers is fully encrypted, making it unreadable to any third party.
• Encrypted data storage – sensitive data such as financial information is stored in databases encrypted with multi-layered security keys.
• Internal access controls – only Bet City employees with a legitimate need to access specific data are permitted to do so, with a full audit log maintained for every access.
• 24/7 Security Monitoring – an automated threat detection system continuously monitors the platform for suspicious activity.
• Regular security audits – the bet city platform undergoes regular independent penetration testing and security audits.
• Two-factor authentication (2FA) – an additional security option available to all bet city user accounts.

While Bet City takes all reasonable precautions, no system can guarantee absolute 100% security at all times. In the event of a data breach that affects you, Bet City is committed to notifying you within the timeframe prescribed under Malaysia's PDPA.

Bet City does not retain your personal data longer than necessary. Retention periods vary depending on the type of data and legal requirements:

• Active account data – retained for the duration your account remains active, plus any additional period required by law.
• Financial transaction records – retained for a minimum of 7 years in accordance with Malaysia's financial reporting requirements and AML legislation.
• Support communication logs – retained for 3 years from the date of interaction for reference and dispute resolution.
• Technical log data – retained for 12 months for security and troubleshooting purposes.
• After account closure – data required for legal purposes will be retained for the mandatory period; all other data will be deleted or anonymised within 90 days.

Under Malaysia's PDPA and Bet City's privacy policy, you hold several important rights regarding your personal data. Here are those rights and how to exercise them:

The bet city platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. Below are the types of cookies we use:

You can manage your cookie preferences through your web browser. Please note that disabling essential cookies may affect the functionality of the bet city platform. For more information on managing cookies, refer to your browser's help documentation.

Platform bet city is strictly for individuals aged 18 and above. We do not knowingly collect, store, or process any personal data from individuals under the age of 18.

Bet city reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, current legal requirements, or changes to the services we offer.

When material changes occur, Bet City will notify you via the email address registered to your account and/or through a prominent in-platform notification. The "Last Updated" date at the top of this page will always reflect the most current version of this policy.

We encourage you to review this page periodically. Your continued use of the bet city platform following any amendments constitutes your acceptance of the updated policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how bet city handles your personal data, please reach out to us through the following channels: